Refund: At this time, we can not absorb any shipping costs, original shipping cost and return shipping cost will be deducted from the refund amount of the returned item (s).

We accept our creations returned for refund or exchange in our Toronto showroom or by courier.Įxchange: When returning a product for an exchange, we will issue a credit note for the full value of your original order. Inform us of any return decision by Email at or by phone at 41. Please make sure to read the item description to know if your item (s) can be returned. At this time we cannot accept refunds or exchanges. Unfortunately, all “ Custom” order product sales are final. Please read Return Shipping Instructions below. Returned product must be in our possession within 15 business days. Our products are handmade and often unique, for that reason we ask you to inform us within 5 business days of delivery or pick up. Only our “ Collection” sale products can be returned for an exchange or refund. We are confident you will appreciate our work but we understand that sometimes appearances and volumes are different on your person than what you viewed on the screen. Unfortunately, we have no control for any delays that may happen during shipping and cannot guarantee delivery time. Ship to address: For insurance purpose and accelerate payment processing we ask our Customers to only use the address associated to your method of payment (Credit Card or PayPal account).Ĭustomers are responsible for any taxes and duties applicable in their country on all products purchased from our online store. Regular Canada Post Service is available as a second option for products with a value below CAD $1000.00. All shipments are traceable and insured and will require signature upon delivery. Please contact us if you need a special service or a rush order, we will try to accommodate you and quote you a new shipping or 41Īny ordered product with a value equal or greater than CAD $1000.00 is shipped via FedEx, 1/2 business days service, within Canada, USA and Europe. We will contact you for any ' Custom' product orders and let you know delivery expectation based on scope of work. We will contact you if sizing requests delay us.

Please allow 5 business days for us to prepare and ship our work. At this time our ' Collection' products are ready for shipping.

Blue sapphire pendant